Transportation and payment

Transportation options

• Orders are shipped within 2-4 business days
• Once your package has been handed over to the carrier, we will send you an email
• The selected carrier will inform you about the further movement of the package via e-mail or phone number provided in the order.

InPost Paczkomat® 24/7

• Delivery time: 1–2 days
• Thousands of collection points throughout Poland
• The shipping cost is PLN 28, for purchases over PLN 350 it is free.
• The package will wait for you for 48 hours
• Contact InPost: +48 722 444 000 , +48 746 600 000 (Monday – Friday, 7:00 a.m. – 10:00 p.m.)

Packet Z–Point

• Delivery time: 1–2 days
• The delivery cost is PLN 14, for purchases over PLN 350 it is free.
• The parcel will wait for you for 48 hours
• You can track your shipment at www.packeta.pl.
• Packet contact: +48 334 457 020 (Monday – Friday 8:00 a.m. – 5:00 p.m.)

Polish Post

• Delivery time: 2–3 days
• The shipping cost is PLN 24, for purchases over PLN 350 it is free.
• The parcel will wait for you for 48 hours
• You can track the movement of your parcel at emonitoring.poczta-polska.pl
• Packet contact: +48 438 420 600 (Monday – Friday 8:00 a.m. – 8:00 p.m.)

Payment options

You choose your payment method when placing your order. You can pay online by card or cash on delivery.

Card payment

Quick and secure, the amount will be transferred to us immediately. Card details are not entered by us, but rather through a secure payment gateway that mediates payments. We only receive confirmation of a successful transaction. If card payments aren't working, it's most often due to card settings (it doesn't allow online payments or you've exceeded your limit) – check the settings in your online banking or contact your bank.

Once your payment has been successfully completed, you will see an order confirmation, which we will also send to your email address.

Payment on delivery

You can pay for your order by card on site when picking up your parcel.

If you have any questions, we are at your disposal on weekdays from 9:00 to 17:00 at the following e-mail address: info@urbanlux.pl .