Terms and Conditions
Article I
Introductory provisions
I.1 These business terms and conditions are effective from 1 January 2014 and apply to the conclusion of sales and purchase agreements between Buzz, s.r.o., Prague 5 - Smíchov, Zborovská 1074/30, postal code 150 00, Czech Republic (hereinafter referred to as the "Seller" ) and the Buyer, executed in connection with or on the basis of the purchase of goods from the Seller's offer in the Seller's online store at www.urbanlux.pl ( "Online Store" ), or services offered and provided by the Seller to the Buyer in connection with the offer and sale of goods.
I.2 These business terms and conditions are in accordance with Section 1751 of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the "Civil Code" ), and constitute an integral part of any purchase agreement concluded between the Seller and the Buyer via the Online Store in accordance with the procedure set out in Article II of these business terms and conditions (hereinafter referred to as the "Purchase Agreement"), unless the Buyer and the Seller have expressly agreed on other terms and conditions.
I.3 Unless otherwise expressly agreed in these Terms and Conditions or between the parties, the rights and obligations of the parties relating to the goods also apply to the provision of services.
I.4 These terms and conditions also apply to the conclusion of any sales contracts between the Seller and the Buyer concluded between the Seller and the Buyer by means of distance communication (i.e. by telephone, fax, e-mail, etc.).
I.5 The Seller may amend or supplement these Terms and Conditions at any time. However, this provision shall not affect the rights and obligations arising from purchase agreements concluded before the new Terms and Conditions enter into force.
Article II
How to conclude a purchase agreement
II.1 The online store contains a selection of goods offered for sale by the Seller. Each offer for a specific product also includes the product's designation and a description of its properties, material composition, information on the final price in Czech currency, including all taxes and fees, warehouse availability, delivery costs, and information on the method of use, if necessary due to the nature of the goods. This does not affect the ability of the Seller and the Buyer to conclude a purchase agreement on individually agreed terms.
II.2 In order to exclude any doubts, if the subject of the Seller's offer in the online store are services or similar services, the provisions of these terms and conditions regarding the sale of goods shall apply accordingly, unless expressly stated otherwise.
II.3 The Buyer places the selected goods, which are part of the online store's offer and which they intend to purchase, into the shopping cart. After the Buyer logs in, i.e., after filling out their identification information, selecting the shipping method and payment method for the selected goods, the Buyer is informed of the final purchase price, which includes the total price of the selected goods placed in the shopping cart, including all related services, taxes or other fees, and the shipping cost of these goods.
II.4 Before submitting (confirming) the order, the Buyer may review and change the data entered in the order at any time. By submitting the order, the Buyer accepts the Seller's offer for the goods and services placed in the online store's shopping cart, consents to these terms and conditions, and submits to the Seller an irrevocable offer to conclude a purchase agreement.
II.5 The Seller has the right, with the Seller's consent, to refuse to accept an order that has not been placed in accordance with these Terms and Conditions, or to return it to the Buyer for completion and to set a reasonable deadline for completion. Failure to do so will result in the Buyer's order being deemed as never delivered.
II.6 The Seller will immediately confirm acceptance of the Buyer's order by e-mail to the e-mail address provided by the Buyer when registering the user account or in the order.
II.7 The sales contract between the Seller and the Buyer is concluded upon delivery of confirmation of receipt (acceptance) of the Buyer's order by the Seller, which gives rise to the Seller's obligation to provide and deliver goods and services in accordance with the sales contract and these terms and conditions, and the Buyer is obliged to accept these goods and related services and pay the agreed price.
II.8 For the avoidance of doubt, a purchase agreement is not concluded if the Buyer's order is not accepted by the Seller or is accepted with reservations. The Buyer acknowledges that the Seller is not obligated to conclude a purchase agreement with the Buyer, in particular if the Buyer has previously materially breached the purchase agreement or these terms and conditions, or if the Buyer is in arrears with the payment of any outstanding obligations to the Seller.
II.9 The Seller reserves the right not to deliver the selected Goods to the Buyer in exceptional cases, in particular if the online store has mistakenly provided clearly incorrect or non-standard data, especially regarding the selected Goods, their price, or delivery date, or if the Goods are sold out and permanently unavailable from the supplier. In such cases, the Seller undertakes to refund the Buyer the financial amount paid under the purchase agreement.
II.10 By concluding a purchase agreement, the Buyer agrees to these Terms and Conditions and declares that they have had the opportunity to review them before concluding the agreement. These Terms and Conditions are available to the Buyer at any time at: www.urbanlux.pl/regulamin and are also sent to the Buyer as an email attachment together with the order confirmation (acceptance) in accordance with Article 2.6 of these Terms and Conditions.
II.11 Costs incurred by the Buyer in connection with the use of means of distance communication in connection with the conclusion and performance of the Purchase Agreement shall be borne exclusively by the Buyer.
Article III
Delivery and payment terms
III.1 The Seller undertakes to hand over the goods for shipment to the appropriate postal carrier within three to five business days of the purchase price and shipping costs being credited to the Seller's account (account held with ČSOB, account number: 238160872/0300), provided the goods are in stock. In the case of goods not in stock, the delivery and payment deadline will be agreed individually between the Seller and the Buyer.
III.2 Delivery and payment methods, unless otherwise specified in the online store:
III.2.1 Delivery of goods. The goods will be delivered via one of the offered shipping methods. Delivery takes place at the address provided in the order. Ownership of the goods passes to the Buyer upon receipt of the goods.
- Goods are shipped as a commercial package via PPL (Payment of Purchase) and delivered to the Buyer's address specified in the order. Order fulfillment typically takes 3-5 business days. Shipping and packaging within the Czech Republic are free if the total order value exceeds CZK 1,500. Otherwise, a shipping and packaging fee will be charged at the rate specified during the online store purchase.
- If the Buyer, for any reason, fails to collect the shipment on time, the Seller will, at the Buyer's request, resend it; otherwise, uncollected shipments will be automatically canceled by the Seller.
III.2.2 Payment for the delivered goods: Payment for the goods will be made by the Buyer cash on delivery, i.e. it will be paid by the Buyer to the carrier upon handover of the goods at the Buyer's address or at the relevant branch of the Czech Post, by bank transfer or online payment via the Shopify Payments payment gateway.
III.3 In the event of damage to the goods during transport by the carrier, the Buyer is obliged to draw up a protocol with the carrier on the damage to the transported goods and not to accept the delivered goods.
If damage caused by transport is discovered by the Buyer only after receiving the goods, the Buyer must immediately, but no later than within 24 hours of delivery, inform the Seller of this fact by sending an e-mail to info@urbanlux.pl.
III.4 The Buyer is obligated to accept the ordered goods and thoroughly inspect them upon receipt. The Buyer must confirm receipt of the goods in writing on the delivery document, confirming in particular that the quantity and type of goods received correspond to the data provided in the delivery document. If it is not possible to inspect the goods upon receipt, the Buyer is obligated to do so immediately upon receipt and report any defects found to the Seller in accordance with Article V of these Terms and Conditions.
III.5 Prices for goods are valid at the time of ordering and are listed in Czech crowns, including the applicable VAT rate, and correspond to the prices listed in the online store. Delivery fees are charged in accordance with the relevant provisions of Article 3.2 of this Agreement.
III.6 In the event of an exchange of goods, when there is a price difference between the originally delivered goods and the new goods, the Seller is not obliged to refund the price difference to the Buyer.
Article IV
Withdrawal from the purchase contract without giving a reason
IV.1 The Buyer has the right to withdraw from the purchase contract within a period of 14 days, which begins upon receipt of the goods. Withdrawal from the purchase contract is also considered effective if it is sent to the Seller on the last day of the period to the following address: Buzz, s.r.o., Ringhofferova 115/1 (Siemens premises), 155 21 Prague 5 – Zličín. In the event of withdrawal from the contract, the Seller recommends that the Buyer use the model withdrawal form or write a letter with the following content: "I am terminating the contract of (please provide the date of purchase according to the proof of purchase) without stating the reason and request a refund of the purchase price of the goods to the address or bank account of (please provide the account number)." The date, the Buyer's name and surname, and their signature must be included. The Buyer requests the Seller not to send the returned goods cash on delivery. In the event of withdrawal from the purchase contract by the Buyer, the purchase contract is void from the outset.
IV.2 If the Buyer withdraws from the purchase contract, they must return or hand over the goods received from the Seller without undue delay, and no later than 14 days after withdrawal. The Buyer must confirm the origin of the goods by attaching the proof of purchase or warranty card (if included with the goods) or other document confirming the conclusion of the purchase contract. The costs associated with returning the goods are borne by the Buyer.
IV.3 If the Buyer withdraws from the Purchase Agreement, the Seller will return to the Buyer without undue delay, and no later than 14 days after withdrawal from the Purchase Agreement, all funds (the purchase price of the delivered Goods) including delivery costs, received from the Buyer under the Purchase Agreement, in the same manner. The Seller is not obligated to return the funds received to the Buyer before the Goods are handed over to the Buyer or proof that the Goods have been shipped to the Seller.
IV.4 However, if the Buyer has chosen a delivery method other than the cheapest one offered by the Seller in its online store when ordering the Goods, the Seller will refund the consumer the costs of delivery of the Goods only in the amount corresponding to the cheapest offered delivery method of the Goods.
IV.5 The Buyer is obligated to return the goods in their original packaging or packaging that prevents damage during transportation, in complete condition, along with all accessories that were delivered with the goods. The Buyer is liable to the Seller for any reduction in the value of the goods resulting from handling the goods in a manner other than necessary, given their nature and properties, or for any wear or damage to the goods beyond normal testing during a regular purchase in a physical store.
IV.6 The Buyer may not withdraw from the Purchase Agreement in the case of goods that have been customized according to the Buyer's wishes or for their person; goods that are subject to rapid deterioration, as well as goods that have been irreversibly mixed with other goods after delivery; goods in closed packaging that the Buyer has removed from the packaging and which cannot be returned for hygienic reasons. The Buyer may also not withdraw from a Purchase Agreement for the delivery of audio or image recordings or computer programs if they have broken their original packaging; the delivery of digital content if they were not delivered on a tangible medium and were delivered with the Buyer's prior express consent before the expiry of the withdrawal period; a contract for the provision of services if they were performed with the Buyer's prior express consent before the expiry of the withdrawal period; and a contract for repairs or maintenance performed at a location indicated by the Buyer at their request.
IV.7 Cosmetic products that have been opened, used, or have damaged original packaging cannot be returned. Merchandise may only be returned if: it is unopened, its original packaging is intact and undamaged, and it shows no signs of use. If the returned cosmetic product shows any signs of opening or use, we reserve the right to refuse the return.
Article V
Liability for defects and quality guarantee
V.1 The Seller is liable to the Buyer for the goods sold being in compliance with the purchase agreement, and in particular for being free from defects. The Seller is liable to the Buyer in particular for ensuring that the goods, at the time of receipt, have the properties agreed upon by the parties, and in the absence of such agreements, the properties described by the Seller or the manufacturer or expected by the Buyer given the nature of the goods and based on their advertising; that the goods are fit for the purpose stated by the Seller as the intended use of the goods or for which items of this type are typically used; that the goods correspond in quality or workmanship to the agreed model or prototype, if the quality or workmanship was determined in accordance with the agreed model or prototype; that the goods are in the appropriate quantity, measure, or weight; and that the goods meet the requirements of legal regulations.
V.2 If a defect becomes apparent within six months of receipt, the item is deemed to have been defective at the time of receipt. The Buyer is entitled to pursue claims for defects occurring in the Goods within twenty-four months of receipt.
V.3 The Seller grants the Buyer a quality warranty for a period of 24 months from receipt of the goods, guaranteeing the Buyer that the goods will be fit for normal or agreed-upon use during this period, or that they will retain their normal or agreed-upon properties. The warranty period or shelf life of the goods indicated on the packaging or in advertising has the same effect. If the purchase agreement and warranty statement specify different warranty periods, the longest of them applies. However, if the parties agree on a warranty period other than the shelf life indicated on the packaging, the agreement between the parties shall prevail.
V.4 The Buyer may submit a complaint by mail to Buzz, s.r.o., Ringhofferova 115/1 (Siemens premises), 155 21 Prague 5 – Zličín, or info@urbanlux.pl. In the event of a complaint, the Buyer must confirm the origin of the goods by presenting an invoice, purchase agreement, or order confirmation, or a warranty card, if one was issued for the goods. If the Buyer is unable to provide the necessary documents, they are obligated to prove the purchase agreement in another manner. The Buyer may also indicate how they wish to resolve the complaint (refund, exchange of goods, etc.).
V.5 If the goods do not have the agreed or customary properties in accordance with Article 5.1 of these Terms and Conditions, the Buyer may request delivery of new goods without defects, unless this is disproportionate due to the nature of the defect. However, if the defect affects only part of the goods, the Buyer may only request replacement of the part; if this is not possible, the Buyer may withdraw from the Purchase Agreement. However, if this is disproportionate due to the nature of the defect, in particular if the defect can be removed without undue delay, the Buyer is entitled to have the defect removed free of charge. The Buyer is also entitled to delivery of new goods or replacement of parts in the event of a removable defect if the goods cannot be used properly due to the repeated occurrence of the defect after repair or due to a larger number of defects. In such a case, the Buyer also has the right to withdraw from the Purchase Agreement. If the Buyer does not withdraw from the Purchase Agreement or does not exercise the right to delivery of new goods without defects, replacement of parts, or repair of the goods, they may request an appropriate discount. The Buyer is also entitled to an appropriate discount if the Seller cannot deliver new goods without defects, replace parts of the goods or repair the goods, as well as if the Seller fails to repair the damage within a reasonable time or if repairing the damage would cause significant difficulties for the Buyer.
V.6 The Seller is obligated to provide the Buyer with confirmation of when the Buyer has exercised their right, the subject of the complaint, and the manner in which the Buyer requires the complaint to be resolved. The Seller is also obligated to provide a written document confirming the complaint has been resolved, specifying the date and manner of the complaint resolution, including confirmation of the repair and its duration, or a written justification for rejecting the complaint.
V.7 Complaints regarding goods, including the removal of defects, must be resolved promptly; in complex cases, no later than three (3) business days from the date of filing the complaint; in justified cases, especially when a more complex technical assessment of the condition of the goods or services is required, no later than thirty (30) days from the date of filing the complaint; within this timeframe, the Seller is obligated to inform the Buyer about the complaint resolution process. After this timeframe, the Buyer has the same rights as in the case of a defect that cannot be removed.
V.8 In the event of loss of the crocodile button that connects the strap to the Crocs shoe, there is no need to make a complaint - simply send an e-mail to info@urbanlux.pl and ask for a replacement button, which the Seller will send without undue delay to the address provided by the Buyer.
V.9 If the Buyer receives goods other than those ordered, they have the right to exchange the goods. The costs associated with the exchange are borne by the Seller.
V.10 The quality guarantee and Buyer's claims for defective workmanship do not apply to the Goods
V.10.1 sold at a lower price due to a defect for which a lower price was agreed,
V.10.2 wear and tear of the Goods caused by their normal use,
V.10.3 in the case of used Goods with a defect corresponding to the degree of wear and tear that the Goods had at the time of receipt by the Buyer,
V.10.4 whose use was inconsistent with the operating instructions or was due to the nature of the item;
V.10.5 which have been completely or partially used up (e.g. batteries etc.).
Article VI
Personal data protection
VI.1 The protection of personal data of the Buyer who is a natural person is ensured by Act No. 101/2000 Coll., on the Protection of Personal Data, as amended.
VI.2 The principles of personal data processing, including the issue of saving so-called cookies on the Buyer's computer, are contained in a separate document , Privacy Policy , to which the Buyer agrees as part of each individual order.
VI.3 The Buyer acknowledges that he or she consents to the processing of his or her personal data by the Seller to the extent, for the purpose and for the period specified in the Personal Data Processing Principles.
VI.4 The Buyer consents to the sending of information related to the Seller's goods, services, or activities to the Buyer's email address, and also consents to the Seller sending commercial information to the Buyer's email address. The Buyer may easily withdraw this consent by sending any individual message.
Article VII
Final provisions
VII.1 All legal relations between the Seller and the Buyer are governed by the law of the Czech Republic. Relationships not regulated by the Purchase Agreement or these Terms and Conditions are governed by the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended.
VII.2 If the Buyer is not a consumer within the meaning of § 419 of the Civil Code, the provisions of Articles IV and V of these Terms and Conditions shall not apply and the Buyer shall only have statutory rights to the extent specified by applicable legal provisions.
VII.3 Materials published on the online store may be protected by copyright. Products and services listed on the website, information about them, and their representations may be protected by other intellectual property rights of the persons concerned. The names and designations of products, services, companies, and partnerships may be registered trademarks of their respective owners.
VII.4 The Buyer has the right to seek out-of-court resolution of any disputes arising from the contract with the Seller pursuant to Section 20d et seq. of Act No. 634/1992 Coll., on Consumer Protection, as amended, through the Czech Trade Inspection Authority (www.coi.cz). The Buyer also has the right to seek out-of-court resolution of any disputes arising from the Purchase Contract, which may be initiated online through the European Online Dispute Resolution Platform (https://ec.europa.eu/consumers/odr).
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For purchases over PLN 350.
30 days to return
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